Shipping Policy
1. Processing and Shipping Methods
1.1. Damaged or Defective Products
If you receive a damaged or defective product, you may request a refund or exchange within 14 business days of delivery.
You will need to provide clear evidence of the damage or defect (e.g. photographs of the product and packaging).
1.2. Refund for Incorrect Products
If a different product than the one ordered is sent, you can choose to receive a refund or have the correct product sent, at no additional cost.
1.3. Purchase Regret
The law allows consumers to cancel online purchases within 14 days of receipt. However, for a refund to be issued, the product must:
Be in perfect condition, with no signs of use.
Contain all original packaging, labels and accessories.
Personalized or made-to-order products do not qualify for refunds due to buyer's remorse.
2. Como Solicitar uma Devolução
2.1. Notification
To start the refund process, please contact us at:
Email: [insert email]
Phone: [insert phone number]
Include the following information:
Order number.
Description of the problem (in case of damage or defect).
Photographs or other relevant documentation.
2.2. Analysis of the Request
Once we receive your order, we will perform an analysis to verify that it meets the criteria of the refund policy.
The customer will be informed by email about the acceptance or rejection of the order within 5 working days.
2.3. Product Return
If it is necessary to return the product, we will send you detailed shipping instructions.
The cost of return shipping will be the responsibility of:
From the customer, in cases of purchase regret.
From Alhkiria, in cases of defects, damage or incorrect shipping.
2.4. Refund Approval and Processing
Once we have received the returned product and confirmed the conditions, the refund will be processed.
Refunds will be made using the same payment method used for the purchase.
The time it takes for the amount to be credited depends on the payment method and can vary between 5 and 10 business days.
3. Situations Not Eligible for Reimbursement
Personalized or made-to-order products, except in cases of defect or damage.
Products returned with signs of use, in poor condition, or without the original packaging.
Refund requests made outside the stipulated 14-day period.
4. Quality Assurance and Commitment
At Alhkiria, we value our customers and strive to provide a worry-free shopping experience. If you have any questions or need assistance, we are here to help.
Contacts:
Email: [insert email]
Phone: [insert phone number]
We appreciate your trust in Alhkiria!
4. Quality Assurance and Commitment
At Alhkiria, we value our customers and strive to provide a worry-free shopping experience. If you have any questions or need assistance, we are here to help.
Contacts:
Email: [insert email]
Phone: [insert phone number]
We appreciate your trust in Alhkiria!